Terms and Conditions

Effective date: 13th May, 2026

Welcome to Zaza Shop. By using our website or placing an order, you agree to the terms and conditions listed below.

1. Website Use

This website is intended for customers purchasing natural bath, beauty, herbal skin care, personal care, and related cosmetic products.

You agree to use this website only for lawful purposes and not to misuse, disrupt, copy, or interfere with the website, checkout process, or services.

2. Products

Zaza Shop sells bath, beauty, herbal skin care, personal care, and related cosmetic products for general personal care use.

Product images, descriptions, ingredients, sizes, colours, packaging, and specifications are provided for general information. Minor variations may occur due to supplier updates, packaging changes, display settings, or stock availability.

Our products are not prescription medicines, medical treatments, or healthcare products. They are not intended to diagnose, treat, cure, or prevent any disease.

3. Customer Responsibility

Customers are responsible for reviewing product details, ingredients, usage instructions, warnings, and suitability before purchase or use.

If you have sensitive skin, allergies, a medical condition, or any concern about product suitability, please consult a qualified professional before using any product.

Zaza Shop is not responsible for irritation, allergic reactions, misuse, improper storage, or use of products against instructions.

4. Orders

When you place an order, you agree that all information provided is accurate, complete, and current.

We may refuse, cancel, or limit an order if:

Product information or pricing contains an error
Stock is unavailable
Payment is not authorised
Shipping information is incomplete or incorrect
The order appears fraudulent, abusive, or unauthorised
We are unable to fulfil the order for operational reasons

If an order is cancelled after payment, an eligible refund will be issued to the original payment method.

5. Pricing and Payments

All prices are listed on the website and may change without notice.

Payment must be completed through the available checkout methods. Payments are processed securely by authorised payment providers. We do not store full card details on our website.

You agree not to use an unauthorised payment method or payment information that does not belong to you.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery timelines are estimates and may vary due to carrier delays, incorrect address details, weather, operational delays, stock checks, or events outside our control.

Customers are responsible for providing accurate shipping details. Additional charges may apply if an order must be reshipped due to incorrect, incomplete, or inaccessible address information.

7. Returns and Refunds

Returns, refunds, exchanges, damaged items, defective items, incorrect orders, and cancellations are handled according to our Refund & Return Policy.

Due to hygiene and safety reasons, opened, used, or unsealed bath, beauty, skin care, and personal care products may not be eligible for return unless they arrive damaged, defective, or incorrect.

8. Product Use and Storage

Products should be used only as directed on the product packaging or website description.

Please store products in a cool, dry place, away from direct sunlight, heat, and moisture unless stated otherwise.

Discontinue use if irritation occurs. External-use products should not be ingested or applied to areas not recommended by the product instructions.

9. Prohibited Products and Claims

Zaza Shop does not sell illegal, restricted, controlled, prescription, or age-restricted products.

We do not make medical, disease-treatment, guaranteed-result, or cure-related claims. Any product benefits mentioned are general cosmetic or personal care descriptions only.

10. Account and Contact Information

You are responsible for keeping your account details, contact information, billing information, and shipping information accurate and secure.

We are not responsible for delays, failed delivery, or missed communication caused by incorrect email addresses, phone numbers, or account details.

11. Intellectual Property

All website content, including text, images, graphics, product descriptions, logos, layout, and design elements, belongs to Zaza Shop or its content providers unless stated otherwise.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without written permission.

12. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, hosting, customer support, and other business operations.

We are not responsible for interruptions, delays, errors, or policies of third-party service providers, but we work with trusted providers where possible.

13. Limitation of Liability

To the maximum extent permitted by law, Zaza Shop is not liable for indirect, incidental, special, or consequential losses arising from website use, product use, delayed delivery, unavailable products, or third-party service issues.

Our liability for any eligible claim will not exceed the amount paid for the product related to that claim.