Shipping Policy

Effective date: 13th May, 2026

At Zaza Shop, we aim to process and ship orders for natural bath, beauty, herbal skin care, personal care, and related cosmetic products in a timely and reliable manner.

1. Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may vary during high-demand periods, stock checks, supplier delays, or if order details are incomplete.

2. Shipping Locations

We ship to eligible serviceable locations based on the shipping options available at checkout.

If your address is not serviceable, we may contact you to correct the address, arrange an alternative option, or cancel and refund the order.

3. Shipping Methods

Available shipping methods and estimated delivery timelines will be shown at checkout where applicable.

Delivery timelines are estimates only and may vary due to carrier delays, weather conditions, incorrect address details, operational delays, or events outside our control.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout before payment.

Charges may depend on order value, product weight, package size, delivery address, and selected shipping method.

5. Order Tracking

When tracking information is available, it will be shared by email or through the order update system after dispatch.

Tracking updates depend on the shipping carrier and may take time to appear.

6. Delivery Requirements

Please provide a complete and accurate shipping address at the time of purchase.

Zaza Shop is not responsible for delays, failed delivery, or returned packages caused by incorrect, incomplete, or inaccessible address details provided by the customer.

If a package is returned due to an incorrect address, refused delivery, or failed delivery attempt, additional shipping charges may apply for reshipment.

7. Damaged, Missing, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, incomplete, or incorrect, contact us within 3 business days of delivery with your order number, clear photos of the product, outer packaging, and shipping label.

We will review the issue and provide a suitable resolution where applicable.

8. Product Handling During Shipping

Our products may include bath, beauty, herbal skin care, and cosmetic items that should be stored properly after delivery.

Zaza Shop is not responsible for product damage caused by improper storage, prolonged exposure to heat, mishandling after delivery, or delays caused by the customer’s unavailability.

9. Lost Packages

If tracking shows the package was delivered but you have not received it, please first check with neighbours, building management, reception, or the shipping carrier.

If the issue remains unresolved, contact us so we can review the matter with the carrier where possible.

10. International Shipping

International shipping, if available, may be subject to customs duties, taxes, import fees, inspection, and local regulations.

Customers are responsible for any applicable customs charges, duties, taxes, or import restrictions unless stated otherwise at checkout.

11. Order Changes and Cancellations

Order changes or cancellations can only be requested before the order is processed or dispatched.

Once an order has been shipped, it cannot be cancelled. Please refer to our Refund & Return Policy for further assistance.

12. Contact Us

For shipping-related questions, contact us at:

Phone: +1 305 464 5035
Email: info@shopzaza.store
Address: 149 Coronation Ave, USA